Shipping and returns
All prices include VAT. The total price in your cart is the total price you will pay (including shipping, VAT etc). Payments are processed via our checkout and are made through Paypal. The transaction is processed immediately. Eldstickan is not responsible for any additional charges that may apply to the consumer ie VAT/GST or other import charges. If you have any questions regarding your payment or your invoice then don’t hesitate to contact us.
At the moment we ship to Sweden, Finland, Denmark. Orders placed before 12:00 are processed the same day and are usually shipped within 1-3 days. Delivery will be made directly to the address you have specified at the time of purchase. If you do not collect your package and it is sent back to us we will have to charge up to 30€ for our costs.
DAMAGED GOODS & COMPLAINTS
When you’ve received your goods it’s important that you check so the goods are not damaged or incorrect. Should the product be incorrect or damaged please contact us as soon as possible by e-mail to firstname.lastname@example.org
According to the Swedish Consumer Buying Act, you have, as a swedish customer the right to claim 3 years after you have received the goods.
WITHDRAWAL & OPEN PURCHASE
As a customer, you have the right to undo your purchase within 14 days of receiving the goods. The right of withdrawal can only be exercised if the product is returned in original packaging and is in original condition. You have the right to open the package and try the product, but it should not be used in addition to this. When using a right of withdrawal / open purchase, the customer is responsible for the return freight
When returning an item you must notify Eldstickan via email before sending the item back, once you and Eldstickan have come to an agreement, then the package can be returned. When returning the package you must include your reference number, address and telephone number with the package. So we know where it came from and can reimburse the right person.
PRIVACY & PERSONAL INFORMATION
When you place an order with Eldstickan we will save your contact information so that we can fulfil our commitments to you. Eldstickan will not under any circumstances sell/trade or give away your contact information.
If you make use of your right of withdrawal, we will refund the full amount of the item as soon as possible or within 30 days from the date we received the item. In the case of a faulty Item squarehood will cover postage costs.