Shipping & Returns

Payments

All prices include VAT. The total price in your shopping cart is the total price you will pay (including shipping, VAT etc). Payments are processed through our cash register and made through Paypal. The transaction is immediately processed. The fireplace is not responsible for any extra charges that may apply to the consumer, ie. VAT / GST or other import charges. If you have any questions regarding your payment or your invoice, please do not hesitate to contact us.

Delivery

Currently we send to Sweden,Denmark and Germany. Orders placed before 12:00 are processed the same day and are usually sent within 1-3 days. Delivery takes place directly to the address you entered at the time of purchase. If you do not collect your package and it is sent back to us, we must charge up to 30 € for our costs.

Damaged goods and complaints

Once you have received your goods, it is important that you check that the goods are not damaged or incorrect. If the product is faulty or damaged, please contact us as soon as possible by e-mail to info@eldstickan.se

According to Swedish consumer law, you as a Swedish customer have the right to claim 3 years after you received the goods.

Investigation & Open Purchase

As a customer, you have the right to cancel your purchase within 14 days of receipt of the goods. The right of withdrawal can only be exercised if the product is returned in the original packaging and is in original condition. You have the right to open the package and try the product, but it should not be used except this. When using the right to repurchase / open purchase, the customer is responsible for the return shipping

Returns

When you return an item, you must notify the Eldstickan via e-mail before you return the product, once you and Eldstickan have agreed, then the package can be returned. When you leave the package, you must enter your reference number, address and telephone number with the package. So we know where it came from and can replace the right person.

Private and Personal Information

When you order at Eldstickan we save your contact information so that we can fulfill our commitments to you. Under no circumstances will the fire stick sell / trade or give away your contact information.

Repayment Bond

If you exercise your right of withdrawal, we will refund the entire cost of the goods as soon as possible or within 30 days from the date we received the goods. In the event of an incorrect item, ELDSTICKAN will cover postage costs.