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Free shipping on purchases over € 45.00

FAQ

Before you contact us, please read through the questions in our FAQ below and hopefully you can find your answer directly. If you can’t find an answer in the FAQ for what you looking for, please contact us at info@eldstickan.com

Order

When will I receive my order?

We do our utmost to send your order within three working days. Normally, you should have received your order within 5 working days. We ship everything with Budbee.

How do I use a promotional code?

Promotional codes must be stated at the time of payment. Unfortunately, it is not possible to use a promotional code after a completed purchase.

My order did not arrive, how do I proceed?

If more than five working days have passed since you placed your order; email order@eldstickan.se and we will help you. Do not forget to send with your name, your address, which products you ordered and order number.

What to do if something is missing from my order?

Forgive us! Send an email directly to order@eldstickan.se and we will help you at once.

Can I change products?

As long as your product is unused and in its original condition, you can send it back for a change, but you as the buyer are then responsible for the return shipping.

Can I change my order?

When an order is placed, it can unfortunately not be changed.

Shipping & Returns

Do you deliver to all countries?

So far, we deliver the Eldstickan to Sweden, Finland, Netherlands and Denmark. But we are working on the possibilities of delivering to more countries.

What are the shipping costs?

Free shipping is included for Swedish orders over SEK 45 EUR, if you order goods for under 45 EUR, then the shipping costs from 4.9 EUR

What delivery options are available?

PostNord, Schenker, Bring and DHL Express, Budbee.

What is your return policy?

If you regret or are not satisfied with your purchase at www.eldstickan.se, you can return it to us. According to Swedish law, you have the right to cancel your purchase and get your money back for up to 14 days from the time you have received your order. However, you are responsible for the shipping. Sent to: Exactly that: Eldstickan, Landsvägen 10, SE-76330 Hallstavik do not forget to send with your order number so we know which order they are we will pay back.

Product Questions

How to light the sticks in the bottle?

On the small Eldstickan the plan is on the back, on the large Eldstickan on the front.

Do you sell refills?

Of course, refills for the small and large Eldstickan are available in all colors and cost from 3.5 EUR

Are they scented matches?

No, our matches are not scented.

I can not find the color or size I am looking for.

We are probably sold out of that particular product… But keep looking into our store, we replenish the stock continuously!