Terms & Conditions

Payment

All prices include VAT and are in EUR. The total price in your cart is the total price you will pay (including shipping, VAT etc). Payments are processed via our checkout and are made through Paypal. The transaction is processed immediately. Eldstickan is not responsible for any additional charges that may apply to the consumer ie VAT/GST or other import charges. If you have any questions regarding your payment or your invoice then don’t hesitate to contact us.

Deliveries

At the moment we ship to Sweden, Finland, Denmark. Orders placed before 11:00 are processed the same day and are usually shipped within 1-3 days. Delivery will be made directly to the address you have specified at the time of purchase. If you do not collect your package and it is sent back to us we will have to charge up to 30€ for our costs.

Damaged Goods & Complaints

When you’ve received your goods it’s important that you check so the goods are not damaged or incorrect. Should the product be incorrect or damaged please contact us as soon as possible by e-mail to info@eldstickan.se

According to the Swedish Consumer Buying Act, you have, as a swedish customer the right to claim 3 years after you have received the goods.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from:

– In the case of a sales contract, the day on which you acquire, or a third party other than the
carrier and indicated by you acquires, physical possession of the goods.

– In the case of a contract relating to multiple goods ordered by the consumer in one order and
delivered separately, the day on which you acquire, or a third party other than the carrier and
indicated by you acquires, physical possession of the last good.

– In the case of a contract relating to delivery of a good consisting of multiple lots or pieces,
the day on which you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of the last lot or piece.


To exercise the right of withdrawal, you must inform us (Eldstickan/Myynti AB,
Verkstadsgatan 5, 113 36 Stockholm, info@eldstickan.se) of your decision to withdraw
from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may
use this model form provided by the Swedish Consumer Agency (Konsumentverket), but it is
not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication
concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs resulting from
your choice of a type of delivery other than the least expensive type of standard delivery
offered by us), without undue delay and in any event not later than 14 days from the day on
which we are informed about your decision to withdraw from this contract. We will carry out
such reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any
fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days
from the day on which you communicate your withdrawal from this contract to us. The
deadline is met if you send back the goods before the period of 14 days has expired. You will
have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other
than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns

When returning an item you must notify Eldstickan via email before sending the item back, once you and Eldstickan have come to an agreement, then the package can be returned. When returning the package you must include your reference number, address and telephone number with the package. So we know where it came from and can reimburse the right person.

Privacy & Personal Information

When you place an order with Eldstickan we will save your contact information so that we can fulfil our commitments to you. Eldstickan will not under any circumstances sell/trade or give away your contact information.

Repayment Obligation

If you make use of your right of withdrawal, we will refund the full amount of the item as soon as possible or within 30 days from the date we received the item. In the case of a faulty Item Eldstickan will cover postage costs.